Outsourcing is an age old practice and the advent of business process outsourcing is clearly an example of paradigm shift. It is the way in which business operates, or can be operated. The advent of current BPO revolution has been driven by the availability of cost effective technology such as Internet broadband services, inexpensive data storage, continued business process specialization and online analytical processing tool. The paradigm shift is that, the technology has enabled global exchange of BPO services. Today, BPO industry had matured to the extent that the costs are normalizing and becoming attractive. Over the last three decades Business Process Outsourcing has been catering to number of services like retail, insurance, mortgage, banking, finance, health care, telecommunications, travel, technology, hospitality and many more. Today, many offshore firms are consolidating and standardizing their operations by outsourcing their business process to third parties. There are many BPO service providers in India that offer cost effective and focused management expertise. In the present scenario many UK and US based firms are looking at countries like India, Philippines, China and other South Asian territories to outsource their services. According to a research conducted NelsonHall- a BPO analyst firm

80% of the firm claimed that, outsourcing has increased their competitiveness.

87% of the companies said that, outsourcing had improved their internal processes.

While 77% of the companies said that, they could see a significant drop in their operational cost through outsourcing.

The offshore BPO services are expected to grow at a significant rate per year within the Asia-Pacific market. The growth rate will be about $14 billion by the year 2010. The BPO business in India will be booming despite the current economic recession. The economy will stabilize and there five fold growth of the BPO industry within the next five years. According to a research, ‘Road map 2012 – capitalizing on the expanding BPO landscape’, conducted by Nasscom and Everest Group, the revenue of the Indian BPO industry will touch $50 billion and will add about 2.5% of the gross domestic product by the year 2012. Presently BPO sector employs about 8 lakh people and the annual revenue is about $11 billion. Over the next 5 years the BPO industry will employ nearly 2 million people. Once again, one reason why BPO has grown over the 10 years is the availability of high end technology and infrastructure. Without the availability of Internet and broadband, this could not have been possible. The development in technology has broken down the barriers of global communication. Considering the progress made in the outsourcing industry over the last ten years is standardizing and automation of business processes, the next five years promise similar advances. Typically, the multinational companies define market trends and the acceptance of new product and services. Keeping all these in mind, the BPO industry could take a new shape over the next five years.

Hindi makapaniwala si Pangulong Arroyo sa balitang dumarami ang mga call center agents na tinatamaan ng HIV virus na humahantong sa nakamamatay na sakit na AIDS! Gayunpaman, makikipag-ugnayan na ang Commission on Information and Communication Technology o CICT sa Department of Health at samahan ng mga call centers para tugunan ang sinasabing pagdami ng mga may HIV sa industriyang ipinagmamalaki ng Pangulong Arroyo. Nagpapatrol, Willard Cheng. TV Patrol World, Lunes, Pebrero 2, 2010

Let’s face it: it’s getting difficult nowadays to control the IT expenditures even by cutting down other costs. New IT products appear every day and it’s always tempting to give it a try. But really, can you? The actual crisis is not helping worldwide businesses to manage their budget and it is not going to get better in the near future. But there is a very simple answer to most problems related to this issue. Why not outsourcing your projects to an emerging Asian country? India? Already done. Maybe China? That sounds good if you speak Chinese. Nepal? Hum… tell me more. Well, Nepal have developed over the year a strong community of skilled designers and developers but, because of lack of communication, this has never been advertised anywhere. There are lots of web agencies located in Nepal and their services range from simple web-design to complete web applications and products. Nepal is slowly trying to get back on its feet after a decade-long conflict which brought an end to the Nepalese monarchy. Nevertheless, the IT sector is expanding at a very fast rate and the population of Nepal is eager to expand their presence on the world stage. Nowadays, the youths of Nepal are daily using web-services such as facebook, twitter, flickr and blogs and this trend is growing continuously. This shows the will of the population to catch up with their neighbors and to enter into our new era of communication. Despite being the poorest country in Asia, the education system has succeeded in creating talented and skilled IT professionals. Designers are familiar with the latest technologies and are providing quick-solutions for a cost which is the lowest in Asia. Besides providing excellent services, Nepalese speak English which make it easier when deciding to outsource your projects in this small Himalayan country. Nepal has never been considered as an outsourcing destination but this will change in the near future as the country has everything to become one. Nepalese people are known worldwide for being the strongest to climb mountains. Hopefully, they will be also known as great designers and developers over the next couple of years.