CB Richard Ellis Philippines gains ISO 9001:2000 certification
Industry-wide Certification affirms CBRE’s commitment to superior quality of its services to customers
CB Richard Ellis (CBRE) Philippines Asset Services Group recently obtained the prestigious International Organization for Standardization (ISO) Certification 9001:2000 from Certification International Philippines, Inc.
According to CBRE Chairman Rick M. Santos, the company undertook the intense process required to achieve the certification to demonstrate its commitment to delivering superior real estate services to clients and ensure a high level of customer satisfaction.
“We’re very proud of our team and of achieving this industry benchmark, which validates our global mission to deliver superior results by always putting clients first,” Santos said. “It reinforces our core values of Respect, Integrity, Service and Excellence by enabling us to guarantee a very high level of service in every instance.” Obtaining the certification involved an audit of CBRE services delivered to all its property end users to confirm compliance with ISO standards.
ISO standardization involves procedures, documentation, policies, communications, personnel and infrastructure, and is meant to ensure efficient and orderly execution of business processes.
According to Quality Management Systems Manager James Escano, standardization of business processes has helped CBRE’s teams in Property Management, Facilities Management, Technical Services, Asset Management, and Project Management reduce costs by eliminating redundancy and errors. “These processes reinforce and ensure CBRE’s trademark attention to detail and commitment to excellence,” said Escano. “Even new employees will are finding that ISO standardization facilitates learning and delivery of the ‘CBRE brand’ of service.”
CBRE’s Asset Services Group is also undertaking ISO certification, and is working towards obtaining the Occupational Safety and Health Standards Certification 18001:1999. The Group expects to undergo a third-party audit in the second quarter of 2009.